FAQ

Below are answers to the most Frequently Asked Questions to serve as a basic guide for your general inquiries.

If you are unable to find what you are looking for, please contact us at the chat below, sales@keystone-cable.com or (65)63670107

Monday to Friday 8AM - 6PM
Saturday 8AM - 12PM

Monday to Friday 9:30AM - 12PM and 1:30PM - 5:30PM
Saturday 9:30AM - 12PM

*Please avoid the slots before 9:30AM and between 12PM to 1:30PM as those are peak operating hours for the warehouse and will cause delays for collections

Our manufacturing facility is on 300,000 sqft of land in Singapore, at 57 Senoko Drive, Singapore 758236

For cable orders of less than 100m, a cutting charge of S$30 per cut is applicable.

We have a wide range of stock from Extra Low Voltage, Low Voltage to Medium Voltage cables. Please check with our sales personnel on your requirements.

For standard cables that need to be manufactured, the general lead time is 6-8 weeks. Do check with our sales personnel if you have urgent orders.

Our website consists only of our standard catalogues as we are unable to list all the cable specifications that we can supply. If you are unable to find what you are looking for, please send your enquiry to sales@keystone-cable.com and we will try to help.

Yes, we can arrange for delivery to your provided address within the Singapore mainland. Please note that as we only have truck delivery available, for orders that are less than S$1,000, a delivery fee of S$50 will apply. For orders above S$1,000, delivery is free of charge.

For delivery to Jurong Island and to restricted areas, there will be an additional charge as we have to dedicate the entire truck to your order. Please check with our sales personnel to clarify.

Same Day Delivery: We can deliver the same day if you place your order before 10:30am from Monday to Friday, and the order consists of standard packaging cables that do not require any additional cutting or processing.
Next Day Delivery: We typically would be able to deliver your cables the next day but please note this is subject to availability of delivery slots and the complexity of your order.

Due to our lapse: For your peace of mind, we offer exchanges or refunds if you have detected an issue with your order due to our lapse.

Change of mind:
- We allow 100% exchanges for cables in standard packages that are unused and in original packaging condition within 7 days.
- For cables that have been cut based on your order, we will deduct 30% from the invoiced value as cut cables will be harder to sell and will incur wastage.
- For cables that have been custom made to your requirements, we would only be able to take them back at scrap value as these will not sell.

We encourage the use of cashless payment such as PayNow. Our UEN is 198104507R Keystone Cable (S) Pte Ltd. However, we will still accept other forms of payment including bank transfer, cheque and cash.

For COD purchases using PayNow, we would require screenshot proof of successful payment before we can release the goods.

We are pleased to have been exporting our cables from Singapore for more than 25 years, and therefore have an experienced export team.

We have distributors in the region whom we can connect you with. Please contact us at sales@keystone-cable.com for the latest information.

If you are keen to be our distributor in a region where we do not have a contact, do reach out to us.